At Wyatt Wears, we want you to feel confident and satisfied with your fashion and apparel purchases. We are committed to providing quality products and a positive shopping experience. If an item does not meet your expectations or arrives damaged or incorrect, this Refund and Return Policy explains how to request a return or refund.
1. Return Eligibility
Customers may request a return within 14 calendar days of receiving their order. To qualify for a return, items should meet the following conditions:
Products must be unused, unworn, unwashed, and in their original condition.
Original tags, labels, and packaging should be included where applicable.
Items must not show signs of damage caused by improper use, washing, or handling after delivery.
Proof of purchase or valid order details must be provided.
The return request must be submitted within the 14-day return period.
Certain items may be ineligible for return due to hygiene considerations, their condition, or applicable legal requirements. Any applicable exclusions will be communicated clearly.
2. How to Request a Return
To request a return, please follow these steps:
Contact us at [email protected] within 14 calendar days of receiving your order.
Include your order number, the name of the product, and the reason for your return.
If the item is damaged, defective, or incorrect, include clear photographs showing the issue.
Wait for our customer support team to provide return instructions before sending the product back.
Package the item securely and follow the return instructions provided by our team.
Returns sent without prior communication may take longer to process.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 calendar days of delivery.
Your message should include your order number, a description of the problem, and clear photographs where possible. After reviewing your request, we will inform you of the available resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.
Please inspect your order shortly after delivery so that any issues can be reported within the stated timeframe.
4. Refund Eligibility and Approval
Refunds may be considered for eligible returned items, damaged or defective products, incorrect items, or other circumstances covered by applicable consumer protection laws.
Once we receive your returned item, our team will inspect it to verify that it meets the return conditions. We will notify you by email whether your refund request has been approved or declined.
Refund approval depends on the condition of the returned item, the reason for the request, and the requirements of applicable law. Nothing in this policy limits any consumer rights that cannot legally be excluded.
5. Refund Processing Time
Once a refund has been approved, we aim to process it within 7–10 business days.
Please note the following timeframes:
Return Inspection: Usually completed within 3–5 business days after the returned item is received.
Refund Approval Notification: Provided after the inspection and review are completed.
Refund Processing: Generally completed within 7–10 business days after approval.
Additional Processing Time: Your bank, payment provider, or other relevant service may require additional time before the refund is fully reflected.
Business days exclude weekends and applicable public holidays. We will notify you if unexpected delays occur.
6. Exchanges
If you wish to exchange an item for another size, color, or product, contact us at [email protected] within 14 calendar days of receiving your order.
Exchanges are subject to product availability and eligibility. If the requested replacement is unavailable, we may discuss an alternative resolution, including a refund where appropriate.
7. Return Shipping Costs
Return shipping arrangements and costs may depend on the reason for the return and the applicable consumer protection requirements.
If an item is damaged, defective, or incorrectly supplied, please contact us before returning it so we can provide instructions.
For returns based on personal preference, such as a change of mind or a size preference, the customer may be responsible for return shipping costs where permitted by law.
Original shipping charges, if any, may not be refundable unless required by applicable law or otherwise stated by Wyatt Wears.
Please do not send a return to an address without first receiving instructions from our customer support team.
8. Non-Returnable Items
Some items may not qualify for return, including:
Products that have been worn, washed, altered, or damaged after delivery.
Items returned without their required original components or packaging, where these are necessary for resale or verification.
Products specifically identified as non-returnable before purchase, where permitted by law.
Items excluded from returns under applicable hygiene or consumer protection rules.
These exclusions do not apply where a return, replacement, or refund is required by applicable law, including for defective or incorrectly supplied goods.
9. Cancellations and Orders in Transit
If you need to make a change to an order, contact us as soon as possible at [email protected]. Changes may not be possible once an order has been processed, dispatched, or handed over to a delivery provider.
If an order has already been dispatched, you may need to follow the return procedure after receiving the item, subject to applicable law.
10. International Returns
Wyatt Wears serves customers worldwide. International returns may require additional delivery time, customs processing, or other arrangements depending on the destination country.
Customers should contact us before shipping an international return to receive the correct instructions. Any applicable return requirements will be communicated during the process, subject to local consumer protection laws.
11. Policy Updates
Wyatt Wears reserves the right to update this Refund and Return Policy when necessary to reflect changes in our business practices or applicable legal requirements.
Updates will be published on this page with a revised effective date. Any changes will apply subject to applicable law and will not remove consumer rights that have already accrued or cannot legally be excluded.
12. Contact Information
If you have questions about returns, refunds, exchanges, or the status of a request, please contact us:
Business Name: Wyatt Wears
Website: WyattWears.com
Email: [email protected]